{"id":8337,"date":"2018-06-21T12:27:43","date_gmt":"2018-06-21T10:27:43","guid":{"rendered":"https:\/\/corporate.groupjoyner.com\/support\/"},"modified":"2019-08-07T08:01:35","modified_gmt":"2019-08-07T06:01:35","slug":"support","status":"publish","type":"page","link":"https:\/\/corporate.groupjoyner.com\/en\/support\/","title":{"rendered":"Support EN"},"content":{"rendered":"[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f2f2f2″ scene_position=”center” text_color=”custom” custom_text_color=”#87898c” text_align=”center” top_padding=”30″ bottom_padding=”20″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n
FAQ<\/strong><\/h5>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1560846769540{padding-top: 20px !important;}”]\n
Find answers to frequently asked questions on the following topics:<\/h6>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f2f2f2″ scene_position=”center” text_color=”custom” custom_text_color=”#87898c” text_align=”left” top_padding=”40″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color=”#f2f2f2″ background_color_opacity=”1″ background_color_hover=”#00a0c8″ background_hover_color_opacity=”0.3″ column_link_target=”_self” column_shadow=”none” column_border_radius=”3px” boxed=”true” width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” bg_image_animation=”none” column_link=”https:\/\/corporate.groupjoyner.com\/en\/faqs\/#ueber_gj”][image_with_animation image_url=”6481″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][vc_column_text]\n
About
\n<\/strong>GroupJoyner<\/strong><\/h6>\n[\/vc_column_text][\/vc_column][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color=”#f2f2f2″ background_color_opacity=”1″ background_color_hover=”#00a0c8″ background_hover_color_opacity=”0.3″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” boxed=”true” width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”https:\/\/corporate.groupjoyner.com\/en\/faqs\/#daten_gj”][image_with_animation image_url=”6552″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][vc_column_text]\n
Your data
\n<\/strong><\/h6>\n[\/vc_column_text][\/vc_column][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color=”#f2f2f2″ background_color_opacity=”1″ background_color_hover=”#00a0c8″ background_hover_color_opacity=”0.3″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” boxed=”true” width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”https:\/\/corporate.groupjoyner.com\/en\/faqs\/#gruppen_gj”][image_with_animation image_url=”6486″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][vc_column_text]\n
Your Groups<\/strong><\/h6>\n[\/vc_column_text][\/vc_column][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color=”#f2f2f2″ background_color_opacity=”1″ background_color_hover=”#00a0c8″ background_hover_color_opacity=”0.3″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” boxed=”true” width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”https:\/\/corporate.groupjoyner.com\/en\/faqs\/#events_gj”][image_with_animation image_url=”6484″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][vc_column_text]\n
Your events<\/strong><\/h6>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f2f2f2″ scene_position=”center” text_color=”custom” custom_text_color=”#87898c” text_align=”left” bottom_padding=”40″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color=”#f2f2f2″ background_color_opacity=”1″ background_color_hover=”#00a0c8″ background_hover_color_opacity=”0.3″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” boxed=”true” width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”https:\/\/corporate.groupjoyner.com\/en\/faqs\/#orte_gj”][image_with_animation image_url=”6553″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][vc_column_text]\n
Your places<\/strong><\/h6>\n[\/vc_column_text][\/vc_column][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color=”#f2f2f2″ background_color_opacity=”1″ background_color_hover=”#00a0c8″ background_hover_color_opacity=”0.3″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” boxed=”true” width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”https:\/\/corporate.groupjoyner.com\/en\/faqs\/#todos_gj”][image_with_animation image_url=”6557″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][vc_column_text]\n
Your To-Do’s<\/strong><\/h6>\n[\/vc_column_text][\/vc_column][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color=”#f2f2f2″ background_color_opacity=”1″ background_color_hover=”#00a0c8″ background_hover_color_opacity=”0.3″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”https:\/\/corporate.groupjoyner.com\/en\/faqs\/#umfragen_gj”][image_with_animation image_url=”6555″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][vc_column_text]\n
Your polls
\n<\/strong><\/h6>\n[\/vc_column_text][\/vc_column][vc_column centered_text=”true” column_padding=”no-extra-padding” column_padding_position=”all” background_color=”#f2f2f2″ background_color_opacity=”1″ background_color_hover=”#00a0c8″ background_hover_color_opacity=”0.3″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” boxed=”true” width=”1\/4″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none” column_link=”https:\/\/corporate.groupjoyner.com\/en\/faqs\/#posts_gj”][image_with_animation image_url=”6486″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][vc_column_text]\n
Your posts<\/strong><\/h6>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”center” top_padding=”30″ bottom_padding=”40″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n
Update news<\/strong><\/h5>\n[\/vc_column_text][vc_column_text css=”.vc_custom_1560846830896{padding-top: 20px !important;}”]\n
The GroupJoyner team regularly draws important suggestions from user feedback. So that you always stay up to date, here are the most important innovations.<\/h6>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” scene_position=”center” text_color=”dark” text_align=”left” bottom_padding=”30″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][toggles style=”default” accordion=”true”][toggle color=”Default” title=”08.08.2019 \u2013 Version 2.5.0″][vc_column_text]\n
    \n
  • \n

    App & Web version now also available in ENGLISH<\/strong><\/span><\/p>\n<\/li>\n<\/ul>\n

      \n
    • \n

      GroupJoyner is now available in 61 countries WORLDWIDE<\/strong><\/span><\/p>\n<\/li>\n<\/ul>\n

        \n
      • \n

        USABILITY<\/strong> has been further improved in many areas<\/span><\/p>\n<\/li>\n<\/ul>\n

          \n
        • \n

          Many improvements have been made to the BACKEND<\/strong><\/span><\/p>\n<\/li>\n<\/ul>\n

            \n
          • \n

            The 3 PLATFORMS<\/strong> have been further harmonized<\/span><\/p>\n<\/li>\n<\/ul>\n

              \n
            • \n

              A number of minor bugs have been fixed<\/span><\/p>\n<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”05.03.2019 \u2013 Version 2.4.0″][vc_column_text]\n

                \n
              • The SEARCH BAR\u00a0<\/strong>is now activated in all areas<\/li>\n<\/ul>\n
                  \n
                • USABILITY <\/strong>has been further improved in many areas<\/li>\n<\/ul>\n
                    \n
                  • The 3 PLATFORMS <\/strong>were further harmonized<\/li>\n<\/ul>\n
                      \n
                    • A number of minor errors and inconsistencies were fixed<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”02.07.2018 \u2013 Version 2.0.0″][vc_column_text]\n
                        \n
                      • LOOK & FEEL<\/strong>
                        \nAll previous successful functions are now available in a completely new look with a new intuitive user interface.<\/li>\n<\/ul>\n
                          \n
                        • GROUP FORUMS & EVENT FORUMS<\/strong>
                          \nThe forums are the new control centers in GroupJoyner. You can create, administer and comment on polls, To-Do lists or posts in the forums.<\/li>\n<\/ul>\n
                            \n
                          • OVERVIEW<\/strong>
                            \nThe overview provides an overview of all changes and important entries for the user across groups and events. A clicked entry leads directly from the overview to the desired event.<\/li>\n<\/ul>\n
                              \n
                            • QUESTION MARK<\/strong>
                              \nFrom each important point in the app, both the issue-specific and the complete FAQ can be viewed by clicking on the question mark.<\/li>\n<\/ul>\n
                                \n
                              • PHANTOM MEMBER<\/strong>
                                \nDo you not have enough contact information to invite a desired member to your group? No problem! Using the “Phantom Member<\/strong>” function, you can create a placeholder until the real member can join the group.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”19.12.2017 \u2013 Version 1.5″][vc_column_text]\n
                                  \n
                                • EVENT SORTING<\/strong>
                                  \nThe sorting of events has been improved. The individual sorting of the event list (e.g., by date) now remains set, even if you leave the view.<\/li>\n<\/ul>\n
                                    \n
                                  • SCOREBOARD<\/strong>
                                    \nThe scoreboard now appears immediately after creation. It is automatically set to active (red) at the start of the event and can then be operated by any member until the admin confirms the final status (gray).<\/li>\n<\/ul>\n
                                      \n
                                    • POLLS<\/strong>
                                      \nThe polls in events now have no end date by default, just like surveys under “General<\/strong>“.<\/li>\n<\/ul>\n
                                        \n
                                      • MISCELLANEOUS<\/strong>
                                        \nSome minor improvements and bug fixes.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=”Default” title=”30.10.2017 \u2013 Version 1.4.5″][vc_column_text]\n
                                          \n
                                        • BADGING
                                          \n<\/strong>The new badging improves the overview of new activities and facilitates orientation in the app.<\/li>\n<\/ul>\n
                                            \n
                                          • HELP
                                            \n<\/strong>Help is now a separate item in the menu overview under which you can (de)activate the help pop-ups and find the FAQs and update news.<\/li>\n<\/ul>\n
                                              \n
                                            • SHARE DIALOG
                                              \n<\/strong>The GroupJoyner app is now integrated into the system share dialog so that images can be shared from other apps into GroupJoyner.<\/li>\n<\/ul>\n
                                                \n
                                              • NOTIFICATIONS
                                                \n<\/strong>Notifications can now be temporarily switched off in the Group Info area \u2013 accessible via the group name header and the three menu points at the top right.<\/li>\n<\/ul>\n
                                                  \n
                                                • DATE POLL
                                                  \n<\/strong>If users select the date poll when creating the event, it will appear as a poll directly in the newly created event.<\/li>\n<\/ul>\n
                                                    \n
                                                  • EVENT SORTING
                                                    \n<\/strong>The sorting of events by activity or by date (downward\/up) has been revised and improved.<\/li>\n<\/ul>\n
                                                      \n
                                                    • DELETING EVENTS
                                                      \n<\/strong>Events can now be deleted in the event overview.<\/li>\n<\/ul>\n
                                                        \n
                                                      • POSTS
                                                        \n<\/strong>Bug fix: The text of posts can be edited even if more than one image is contained (iOS-specific).<\/li>\n<\/ul>\n
                                                          \n
                                                        • MISCELLANEOUS
                                                          \n<\/strong>Small bug fixes and various improvements.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][toggle color=”Accent-Color” title=”25.09.2017 \u2013 Version 1.4.4″][vc_column_text]\n
                                                            \n
                                                          • INVITATIONS<\/strong> You can now choose between two types of invitations:
                                                            \n1.<\/strong>Invitations that lead directly to group membership after acceptance. These invitations are valid for 6 months and you can reach up to 100 new members per invitation.
                                                            \n2.<\/strong>Invitations that must be confirmed by the group administrator before the member can be included in the group.<\/li>\n<\/ul>\n
                                                              \n
                                                            • EMAIL VERIFICATION<\/strong>
                                                              \nThe email verification mechanism has been simplified and should have resolved any problems users had understanding the system.<\/li>\n<\/ul>\n
                                                                \n
                                                              • EVENTS<\/strong>
                                                                \nIn addition to sorting by importance or activity, you can now select sorting by date \u2013 newest first or oldest first.<\/li>\n<\/ul>\n
                                                                  \n
                                                                • DATE POLL<\/strong>
                                                                  \nThe date poll during event creation now appears as expected in the created event and no longer under “General”.<\/li>\n<\/ul>\n
                                                                    \n
                                                                  • LOCATIONS & TIMES<\/strong>
                                                                    \nAll locations and times for an event are listed chronologically in ascending order by date and time and now also by current changes.<\/li>\n<\/ul>\n
                                                                      \n
                                                                    • IMAGES<\/strong>
                                                                      \nWhether it\u2019s group pictures, event pictures, profile pictures or all shared pictures from the general posts \u2013 you can now save pictures from any area of GroupJoyner for yourself on your smartphone.<\/li>\n<\/ul>\n[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#00a0c8″ scene_position=”center” text_color=”custom” custom_text_color=”#ffffff” text_align=”center” top_padding=”40″ bottom_padding=”40″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column centered_text=”true” column_padding=”padding-5-percent” column_padding_position=”right” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][image_with_animation image_url=”6516″ alignment=”center” animation=”Fade In” border_radius=”none” box_shadow=”none” max_width=”100%”][\/vc_column][vc_column column_padding=”padding-5-percent” column_padding_position=”left” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/2″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text]\n
                                                                      Video tutorials<\/h5>\n
                                                                      In the GroupJoyner video blog, you\u2019ll learn briefly
                                                                      \nabout what GroupJoyner is, how to use GroupJoyner,
                                                                      \nmore about GroupJoyner\u2019s features, tips and tricks,
                                                                      \nwho uses GroupJoyner and how we are continuing
                                                                      \nto develop GroupJoyner.<\/h6>\n[\/vc_column_text][nectar_btn size=”small” open_new_tab=”true” button_style=”regular” button_color_2=”Accent-Color” color_override=”#ffffff” icon_family=”none” url=”https:\/\/www.youtube.com\/channel\/UCH38YqRHwezsVFtIoWsqnsw” text=”Watch videos”][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

                                                                      [vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f2f2f2″ scene_position=”center” text_color=”custom” custom_text_color=”#87898c” text_align=”center” top_padding=”30″ bottom_padding=”20″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text] FAQ [\/vc_column_text][vc_column_text…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8337","page","type-page","status-publish"],"yoast_head":"\nGroupJoyner - Support EN - Groupjoyner - Multi-User-Organizer<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/corporate.groupjoyner.com\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"GroupJoyner - Support EN - Groupjoyner - Multi-User-Organizer\" \/>\n<meta property=\"og:description\" content=\"[vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#f2f2f2″ scene_position=”center” text_color=”custom” custom_text_color=”#87898c” text_align=”center” top_padding=”30″ bottom_padding=”20″ overlay_strength=”0.3″ shape_divider_position=”bottom” bg_image_animation=”none” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_link_target=”_self” column_shadow=”none” column_border_radius=”none” width=”1\/1″ tablet_width_inherit=”default” tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” bg_image_animation=”none”][vc_column_text] FAQ [\/vc_column_text][vc_column_text...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/corporate.groupjoyner.com\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"Groupjoyner - 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